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Antananarivo, Madagascar
I am a reliable IT support and customer service agent with hands-on experience in computer maintenance, software troubleshooting, and user assistance.
During my technical internship, I worked on computer repair, network setup, system configuration, and basic software support. This experience allows me to quickly understand customer issues and provide clear, efficient solutions.
I can handle customer requests via chat and email, manage tickets, update CRM systems, and follow support procedures accurately.
Skills:
– IT support (Level 1)
– Chat & email customer support
– Troubleshooting (Windows, software, basic network issues)
– Data entry & back-office tasks
– CRM tools (Zendesk-like systems)
Misc:
- Graphic design (digital Graffiti creation, photo editing)
- Beats creation (Rap instrumentals,...)
I am comfortable working remotely, independently, and with international clients.
My Specializations
