Jan Dedersen German Virtual Assistant & Customer Service Rep

Why should you work with me ?

I support companies that want reliable, structured, and high-quality customer communication in the German market.

As a native German speaker with strong English skills, I work as a Virtual Assistant and Customer Service Representative for e-commerce brands, SaaS companies, agencies, and local businesses. 

What I offer

Customer Service (DE/EN)
– Email and ticket support
– Phone support & appointment setting
– Complaint handling & refund processing
– CRM documentation and process optimization

Virtual Assistance
– Inbox & calendar management
– Back-office coordination
– Data organization (Excel / Google Sheets)
– Research & structured reporting
– Shopify, Gorgias, CRM & marketplace support

Sales & Lead Qualification
– Warm lead follow-ups
– Appointment setting
– B2B outreach in German

– Structured qualification & CRM maintenance

Why work with me

– Native German (clear, professional, customer-friendly communication)
– Process-oriented and highly reliable
– Calm, solution-driven approach in stressful situations
– Fast learner, independent, and detail-focused
– Long-term mindset, not short-term gig work

I understand that customer communication directly impacts brand reputation and revenue. 

My goal is not just to “answer messages,” but to create smooth workflows and positive customer experiences that scale.

If you are looking for structured support in German-speaking markets, I am ready to help.