Vladimir Greavu Ops Experte | AI Manager | KI-Trainer & Consultant | Lean Six Sigma Green Belt | CCSP

Why should you work with me ?

Seasoned executive with 18+ years of expertise in Customer Experience, Operations Excellence and Digital Transformation across EMEA. Certified AI Management Consultant and Lean Six Sigma Green Belt (IASSC). Active as AI Trainer and Consultant with focus on Generative AI, Prompt Engineering and AI Strategy. Proven track record in delivering strategic growth initiatives — including a 70% reduction in product returns, a 30% increase in customer satisfaction, and over $10M in client value generated through automation, AI deployment and process optimization.

Deep experience in BPO programme and transition management, specifically in Finance Operations (F&A, S2P, SCM), Shared Services and international outsourcing programmes. Skilled in managing 300+ employees, multi-million budgets, vendor management, contract negotiations, KPI/SLA governance and building scalable multi-site organisations. Expertise in digital roadmap execution, requirements management, quality assurance and regulatory compliance (incl. SAP S/4HANA, SAP Service Cloud, SAP CX and ERP environments).