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Usmate Velate, Italy
I help online businesses, startups, and professional firms solve technical problems, automate processes, and scale operations through practical AI and IT solutions.
With a background in second-level IT support, sales operations, and community management, I specialize in finding effective, business-oriented solutions—not just fixing technical issues. I work at the intersection of technology, operations, and customer experience.
Design and implement AI-powered chatbots (FAQ automation, customer support, appointment management)
Build AI and API integrations to automate workflows and reduce manual work
Provide advanced IT support (2nd level) and technical problem-solving
Manage and maintain websites and digital tools for reliability and performance
Support professional firms and SMEs in adopting technology efficiently
I combine a strong technical mindset with a practical understanding of business needs, allowing me to deliver solutions that save time, reduce costs, and improve customer experience.
If you’re looking for a reliable partner who can translate business needs into working technical solutions, you’re in the right place.
My Specializations
