Nello Garofalo Business Analyst

Nello Garofalo
Business Analyst
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San Nicola La Strada, Italy

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Why should you work with me ?

Business Analyst specialized in CRM and Incident Management (ITIL).
In my role, I focus on turning complex problems into concrete solutions: I analyze incidents, identify root causes, and collaborate with both technical and business teams to ensure fast and effective resolutions, always in compliance with SLAs and KPIs.
I have developed strong skills in functional analysis and data analysis (SQL), which I use daily for troubleshooting activities and application release support (testing and UAT).
I am comfortable working in dynamic, high-pressure environments.

My Specializations

  • Business Consulting
Fixed Price Services
ITIL exam help

Are you preparing for the ITIL Foundation certification and looking for practica...

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